ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standard requirements for an IT service management system (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers

Certification to ISO 20000-1 IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads. ISO 20000-1 also helps organisations to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.

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Benefits of ISO 20000-1 

By achieving certification to ISO 20000-1 IT Services Certification, your organization will be able to reap numerous benefits such as:

·Reduction in incidents and improved incident management

·Improving corporate image and credibility

·Adoption of an integrated process to the delivery of IT services

·Reduction in response times and interruptions to IT service

·Improved management of costs, leading to financial savings

·Consistency in the delivery of your service or product

·A culture of continuous improvement

·Greater understanding of roles and business objectives

 ·Ensuring legislative awareness and compliance

 ·Protecting the company, assets, shareholders and directors

·Increased customer satisfaction from internal and/or external customers

 ·Provides you with a competitive advantage

 ·Enhanced customer satisfaction that improves client retention